退款政策

為保障消費者，本店支持14日內有條件退換服務。

如貨品退換服務需要以郵寄方式操作，所需郵費由客人支付。

本公司保留於本網站相關訂單的所有權利 (如取消訂單)。

圖書產品

1. 如發現書籍若有缺頁、破損、裝訂錯誤等瑕疵，可在收到書籍的七天內電郵至 info@babym-hk.com 安排更換 (請保持書籍完整包裝（包含書籍、附件、贈品、包裝及所有附隨物件之完整性）。

2. 因在運送途中，如有一些輕微損壞(如爛角/撞凹/崩角)，而不影響正常使用，本店一概恕不受理或補發該產品。

3. 出貨時，本店會確保商品完整無缺並寄出。貨品如因不適當使用而引致損壞，恕不接受退換/退貨/退款。 

減價或現貨產品

所有減價或現貨產品，貨物出門，恕不退換。

最後修訂日期：2023年03月14日 

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@babym-hk.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@babym-hk.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at info@babym-hk.com.

Updated on March 14, 2023